Privacy policies

Protection of personal information

Hodelpa is committed to protecting your personal information and respecting your right to the protection of your personal information.

This Privacy Policy describes how Hodelpa collects, uses, and discloses your personal information and your rights in that information.

If you have any questions or concerns regarding our Privacy Policy or our practices, you can contact Hodelpa by email at:

Purpose of collecting information

When you use our portal, you must provide certain personal information to participate in our travel agent programs and so that we can reach you if necessary. We need this information to identify you for legal and security purposes, to communicate with you. This information is also useful to us for customer service, management and marketing of products and services, customer analysis and, finally, for other reasons indicated in this policy.

 Emotions Rewards Program

As a travel agent, you can earn points through our Emotions Rewards program. In order for your account to be automatically credited with your points, we need to provide the program manager with certain information, including information about your customers who will be staying in our hotels, such as reservation number, full names, dates of birth, as well as personal information, including your name, address, telephone number, and email, to identify you. To meet these requirements, Hodelpa must enter your information when you register in our portal.


Sharing of Personal Information

We do not share or sell your personal information to third parties.

We do not use or disclose your personal information for purposes other than those for which it is collected unless we obtain your consent or are required by law. For example, if you win a prize in one of our draws, we will disclose your name.


You are responsible for providing accurate personal information and ensuring it is up to date on our portal to receive the full service of Hodelpa Agent’s Concierge department.


On our website, we post personal testimonials from travel agents and satisfied customers, in addition to other advertising recommendations. With your consent, we may post your testimony and your name. If you want to update or delete your testimony, you can contact us at the following address:

Security and protective measures

We treat your personal information as strictly confidential, and we have adopted appropriate physical, Organizational and technical security measures designed to help us keep the personal information we process secure. Indeed, we use several security techniques which include secure servers, firewalls, encryption, as well as material protection measures for establishments where data is stored.

To ensure the confidentiality of your login information and credentials, you must not pass your username and password on to anyone.

Access to personal information

You can access your personal information by logging into on the home page.

We may update this Privacy Policy at any time. We encourage you to consult it periodically to find out how Hodelpa protects your information. Updates to the Policy will be posted on our website, and we will take reasonable steps to communicate material changes, if any.